My New Role at Autotask

September 30, 2009 – 8:50 am

It is a rare occasion in life where you get to love what you do and do what you love and, as many of you know, my passion is working within the SMB IT community ecosystem doing what I can to help those I can.  Therefore, it is with much excitement that I’ve joined Autotask and their continued commitment to the success of their customers and vendor partners as Executive Director of Community and Business Development.    See PR here:

Why Autotask?   While I was very happy running Tech Care Team, Inc., this was a rare opportunity to put the many community and vendor relationships I’ve built within this channel to use for the good of the community.  This is time in our channel where technical innovation coupled with newly evolving business models have collided with an economic “reset”.  A time where the synergy of partnerships forged between competing and complimenting VARs and their perspective vendors will mean the difference between success or failure for many.  I believe that Autotask, as the leading PSA, is very much positioned to be a catalyst and support system for many of those partnerships. 

Also, I’ll have you know, after having worked in startups for the past 14 years and owning my own company for the past 10 years I wouldn’t go to work for just anyone.  Over the past 5 years as an Autotask customer and occasional advisor I’ve never been more impressed by a company.  From their leadership, to their management style, to their culture, their mission, vision and values are all clear and evident within their entire organization.  They are an amazingly organized and well-managed company, especially considering the fast paced tech market they serve.   It is an honor to be a part of their team. 

As a PSA solution, Autotask is by far better positioned to deliver custom tailored solution via vendor partners than any of their competitors.  While the bells and whistles may vary from PSA to PSA, Autotask is the only leading PSA built entirely hosted and platform independent thus making it both agile enough and saleable enough to deliver the variety and complexity of integration scenarios the emerging, and soon to be dominate, cloud based vendors need for their partners.  It is my vision to see large partner driven channel vendors align with Autotask to  help their partners better sell, support and manage their solutions.  

When it comes to community, my vision for the customers and vendor partners of Autotask is for them to have an amazingly thriving and active community where members feel like a part of the family and a part of the bigger purpose of Autotask – to help each other run our businesses, better.  An active and cohesive community of IT pros and vendors is not always easy to collect but based on the Autotask users I already know, the many I’ve seen step forward to selflessly give via the forums and events, I’ve now doubt we have the makings for something great.  From user groups to peer groups, from spontaneous online Autotask CommunITy conversations to big National and International events, we can and will see how powerful and impacting community can be on businesses as each of us becomes a more and more engaged participant.  Will you join me?

Thank you all for welcoming me to be a part of your quest to run successful and rewarding businesses.   Please let me know how I can help you are others with your ideas, comments or other by emailing or posting to the Autotask CommunITy Forums.



  1. 16 Responses to “My New Role at Autotask”

  2. Congrats man.. Autotask guys are lucky to have you.

    By Vlad Mazek on Sep 30, 2009

  3. Congratulations Mark!

    By Ken Shafer on Sep 30, 2009

  4. Good Job! That was my first guess, and it was right on. Glad to see you will be making my life easier. LOL. Congrats. See you in Vegas, Baby!

    By Ken Edwards on Sep 30, 2009

  5. Congratulations Mark! Well deserved! Autotask is very fortunate!

    By Steve Wild on Sep 30, 2009

  6. Congratulations Mark! If you give Autotask even half of the energy and passion that you have given our user group, I am positive that this will be a very successful venture that both you and Autotask will be the winners.

    By Tom Anderson on Sep 30, 2009

  7. Congratulations! You have made many contributions to our consulting community, and this will just be another in your long list of accomplishments and conributions to all of us!

    See you at SMB Nation!

    By bob Hood on Sep 30, 2009

  8. Congrats Mark, can I stop bitting my tonuge now :>)

    By HandyAndy on Sep 30, 2009

  9. Wow, good news for all involved. I’m sure there are great things to come.

    By Andy Trish on Sep 30, 2009

  10. Congrats Mark! I wish you the best.

    By Rick Butler on Oct 1, 2009

  11. Congrats Mark - I’m sure you’ll be a success!

    By Kim Walker on Oct 1, 2009

  12. Well done Mark - a better catch they will not find. All the best for your exciting new future

    By Dean Calvert on Oct 3, 2009

  13. Good luck, Mark - I look forward to working with you in your new role, but will miss your insight and counsel as an SBSC…

    By Arnie Mondloch on Oct 6, 2009

  14. Good luck Marky Mark! You’ll be missed tremendously around Microsoft!

    By Tom Harshbarger on Oct 12, 2009

  15. Thanks all! Already loving it!

    By Mark on Oct 12, 2009

  16. Sincere congratulations, Mark. Your role as a member of the US SBSC Advisory Board has been immensely valuable.

    By Francois Daumard on Oct 22, 2009

  17. Well done & Congrats.

    By Larry Doyle on Dec 8, 2009

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