New Book from MSPU Now Open for Pre-Order

September 23, 2009 – 5:43 am
MSP University has announced they are ready to start accepting pre-orders of their next book titled “The Best NOC and Service Desk Operations Book Ever!”. Despite the shameless title you know this is going to be another must have book so you may as well just order in in advance and save $50.  I know I will have one on my shelf.  Go here to order.

$1000 if FREE marketing $ to Microsoft’s US SBSC Partners!

September 22, 2009 – 12:12 pm
Thank me later folks, but for now, get your mouse clicking over to and add promotion code SBSC to claim your $1000 in market development funds (or use the money for reimbursment of other marketing efforts - see for more).  Your account could look like mine:   As your trusted US SBSC Advisory Board member I’m more than elated with the commitment made by François Daumard, the new Senior Channel Manager overseeing the US SBSC program, as he has determined that you and I (and all SBSC’s) are better positioned to find good uses for Microsoft’s SMB related products marketing budget allotted for SBSCs.  That means, once again, Microsoft has stepped up the plate and put their money into us, their partners, to help us grow our businesses in this win win Partnership they keep talking about. Amid all the talk of 6% on SaaS and the MS Stores competing ...

Zenith / Autotask Integration Rocks!

September 17, 2009 – 9:39 am
I’ve been testing the very very long awaited integration between Zenith and Autotask on their prerelease server and I am more than impressed.  While the fix-it first list I gave to their dev team was long and I would like to see a LOT more information pulled (yes I have high expectations), what they have pre-release was quite impressive.  Some Highlights: New Asset Import Wizard - Devices can be logically imported (created new or merged) from Zenith into Autotask Configuration Management though the most intuitive wizard I’ve see yet from our friends in Albany.  On my first test run I imported over 200 workstations and servers into Autotask and was able to quickly assign an Asset Type and associate each with the appropriate agreement for compliance tracking.  Very slick! Round Trip Ticket Flow!!!  - Yes it is finally here!  You can now update, modify or reassign tickets between your techs and the Zenith ...

Webinar Today! WSUS and All the Gory Details

September 17, 2009 – 8:27 am
Not sure if you hate WSUS as much as I do but I can tell you that since we switched to letting Zenith do all our patch management I don’t miss it a bit (I do however wish Zenith would do a better job).   So, with that said, I’m looking forward to seeing what my dear friend Susan has to say that may someday persuade me to give the bloated beast of WSUS another chance. WSUS and All the Gory Details by Third Tier with special guest Susan Bradley Description As promised the Third Tier webinar series is back after a summer vacation. To kick off the new series we are welcoming special guest Susan Bradley on WSUS and All the Gory Details. Susan is a world renowned MVP and patching expert. Please plan to join us. Host:  Third Tier Type:  Education - Lecture Network:  Global Price:  FREE Date:  Thursday, September 17, 2009 Time: 12:00pm - 1:30pm EST Location: (this will ...

Collection of Windows 7 How To Videos

September 9, 2009 – 3:52 pm
That’s right folks, thanks to Eric Ligman and friends we can now grab our laptop and kick it on our favorite overstuffed piece of furniture while we learn some of the kewl new stuff in Window’s 7.  See a complete list of videos here.

Lost your Form Fill with Windows Live Essentials Toolbar?

September 3, 2009 – 9:23 am
So did I.  I totally depend on the form fill feature that has been in the Windows Live Toolbar for the past 2 years and was rather despondent when, after upgrading my Windows Messenger yesterday, it installed a new toolbar and the form fill feature was no longer there.   After quite a bit of searching the forums and blogs I discover this work-around that actually works.  Thanks to Jonathan kay, MS MVP for Windows Live Messenger for this tip: Yes, they cut Formfill from showing in the latest Live Toolbar version, I'm not sure why. You can get it back by closing all Internet Explorer windows, pressing the Windows and R keys together on the keyboard to open the Run box, and then paste the following: msiexec /x {995F1E2E-F542-4310-8E1D-9926F5A279B3} then click OK. Select Yes to uninstall the product.This will uninstall the current Live Toolbar.  (I used the Add/Remove Programs and uninstalled Windows Live Essentials ...

Windows 7 Upgrade Paths

September 3, 2009 – 7:32 am
So I’ve got all my computers running Windows 7 RTM now and I’m not missing Vista at all.  I’ve still got my wife and kid’s computers to upgrade but will have to wait till Oct 22 since I can’t use my volume license on those PCs.  In light of the fact they are running XP I will need to go about their upgrade the hard way.  If you are considering an upgrade to Windows 7 here is a handy upgrade chart for you that may be of some assistance.  The comments following are actually more fun to read than the document.  ;-) From Microsoft TechNet (be sure to reference this site for “current” information. Windows 7 Upgrade Paths Updated: June 17, 2009 Applies To: Windows 7 This document outlines supported and unsupported upgrade paths for editions of the Windows® 7 operating system. Unsupported Upgrade Scenarios Upgrades to Windows 7 from the following operating systems are not supported: Windows ...

Cause and Solution for Vista Black Screen of Death (KSOD) KB Posted

August 7, 2009 – 2:57 pm
Microsoft believes that they have found the cause for many of the nagging KSODs reported over the past year.  Something about an event log looping.  I’m not sure I understand the issue nor do I think it is related to the KSODs that were far to coincidentally timed with Zenith SaaZ update but nevertheless if you have a Vista Black Screen of Death, this KB and HotFix may be for you.  Let me know if it works.

Windows 7 Released to Manufacturing Today

July 22, 2009 – 6:07 pm
As you know from my recent post I love this OS.  Good news is that it has been sent to manufacturing (meaning the final build is done and can be pressed to media).  See Andy’s blog for some helpful links on Win 7.

Webinar Worth Watching: The Future of the IT Partner

July 10, 2009 – 7:48 am
A last minute webinar, but others cancellation is our gain! As kicks off our webinar series, we're starting with a blast with a great guest -- Ryan Morris from IPED. Come join us for a discussion on the future of IT delivery. Please feel free to distribute within your groups! This should be a great discussion. The Future of the IT Partner Space is limited. Reserve your Webinar seat now at: welcomes Ryan Morris, Practice Director, WW Channel Development & Education, Institute for Partner Education & Development. In the midst of all the upheaval in financial and real estate markets, and the general unrest in all sectors of the economy, one thing has become painfully clear: the old ways of doing things as a solution provider business no longer apply. The basics of being in your business have undergone a set of fundamental changes that affect every aspect of your activities – from ...